A change impacting the service delivery.
A change that affects users, processes, security or availability. We prepare it carefully and carry it out at an agreed time.
Example changes
Set up a new call menu
Change opening hours
Port numbers
New Teams Phone configuration
Adjust customer contact processes
How it works
Request
You describe the change in the portal: what, why and when.
Assess impact
We look at who and what is affected, and what the risks are.
Plan and approve
We propose a plan. Only after your approval do we proceed.
Carry out
We carry out the change at the agreed time.
Verify
Together we test that everything works as agreed, and close.
What you can expect from us
Response per your plan
Basic: within 16 working hours. Pro: within 8 working hours. On average we respond within 3 hours.
Status in the portal
You follow every step in the helpdesk portal and can reply there directly.
Available on weekdays
From 09:00 to 17:30 via +31 (0)85 808 88 18 (NL) or +32 (0)2 828 28 00 (BE), in Dutch and English.
Frequently asked questions
That depends on the impact. After the impact assessment you get a concrete plan.
Discuss the timing with your request. We plan the change together with you.
Ready to report it?
Sign in to the helpdesk portal with your Microsoft 365 account, or call us.