This is what the portal looks like
Real screens from the customer portal. Customer details have been blurred.
Dashboard
Your tickets, projects, invoices and subscriptions in one overview.
New ticket
Subject, type, priority and description. The ticket lands in Dynamics 365 right away.
Service status
See right away whether something is going on at Microsoft or our partners.
What you do in the portal
Create tickets
Report an issue, request, change or idea and choose the priority: urgent, high, normal or low.
Follow and reply
You see the status and full timeline of every ticket, and reply to it directly.
Knowledge base
Answers and guides maintained by our service desk.
Service status
Live status of Microsoft 365, Power Platform, Azure, Roger365, Luware and Gamma.
Microsoft 365 roadmap
See which new features Microsoft announces.
Invoices, contracts and subscriptions
View your invoices, contracts, subscriptions and projects, depending on your role.
Every ticket with a full timeline
You see everything that happened with your ticket: your own message, the confirmation, our replies and notes, with date and time.
Often you get a first answer right away: we automatically look for a matching knowledge base article and send it along.
Around 1,000 knowledge articles
Many questions you can solve yourself, before you even create a ticket. The knowledge base holds around 1,000 articles with answers and step-by-step guides on Microsoft 365, Teams and telephony.
The articles are available after signing in to the helpdesk portal. Isa, our AI assistant, uses the same knowledge base for her answers.
Isa helps you, day and night
Isa is the 365 Assistance AI assistant. You'll find her in the chat at the bottom right of every page, 24 hours a day, 7 days a week.
Answers from the knowledge base
Isa looks up the answer in our knowledge articles.
Status of your ticket
Ask Isa how your ticket is doing. She looks it up for you.
Create a ticket
Isa registers your ticket in our system right away, also outside office hours.
Handover to a colleague
Can't Isa help, or would you rather talk to a person? Then a colleague takes over the conversation.
How the chat works
The chat runs on Dynamics 365 Contact Center, the same system our service desk uses to follow up every question.
1. Open the chat
Click the chat icon at the bottom right and ask your question, in Dutch or English.
2. Isa answers right away
Isa helps you directly: with an answer, the status of your ticket or a new ticket.
3. A colleague takes over
If more is needed, your conversation goes to a colleague, with everything you've already said. Outside office hours we follow up on your ticket from 09:00.
Connected to the systems we already use
In the portal you see the same data as our service desk. Need another connection? Let's discuss it.
Microsoft Entra ID
Sign in with your own Microsoft 365 account. No separate password needed.
Dynamics 365
Your tickets and the knowledge base come straight from our CRM. What you report is in our file right away.
Business Central
Invoices and contracts from our accounting.
Supplier status pages
The current status of Microsoft and our telephony and network partners.
How to get access
Name your contacts
Let us know who in your organisation needs access.
Receive an invitation
Each contact receives an invitation from 365 Angels on their Microsoft 365 account.
Sign in with Microsoft
Choose Sign in and use your own work account.
Get started
Your account is linked to your organisation. You see your tickets right away.
Frequently asked questions
Is your account not yet linked to your organisation? Call us on +31 (0)85 808 88 18 (NL) or +32 (0)2 828 28 00 (BE) and we'll activate your access.
Everyone with access sees the organisation's tickets. You only see invoices, subscriptions and projects if you have the role for it.
Yes. The portal and the service desk work in Dutch and English.
No, Isa is an AI assistant. Want to talk to a person? Say so in the chat or call us. During office hours a colleague takes over.
No, the knowledge articles are in the helpdesk portal. Isa can give you an answer in the chat right away, though.