Together continuously improving.
Not every request is about a problem. See a chance to work smarter, faster or simpler? Submit your idea and we'll work it out together.
Example improvements
Improve availability
Improve reports
Increase user adoption
Simplify processes
Use new features
How it works
Submit the idea
You describe your idea in the portal: what do you want to improve, and why?
Review together
We discuss the value, the impact and what's needed.
Proposal
You get a concrete proposal, possibly with an expert involved.
Carry out
After your approval we carry it out, often as a change.
Follow up
We check that the improvement works and that your people use it.
What you can expect from us
Response per your plan
Basic: within 16 working hours. Pro: within 8 working hours. On average we respond within 3 hours.
Status in the portal
You follow every step in the helpdesk portal and can reply there directly.
Available on weekdays
From 09:00 to 17:30 via +31 (0)85 808 88 18 (NL) or +32 (0)2 828 28 00 (BE), in Dutch and English.
Frequently asked questions
Submitting and discussing your idea is part of your subscription. You get a proposal for the work beforehand.
Yes. On Our services you can book a meeting with an expert right away.
Ready to report it?
Sign in to the helpdesk portal with your Microsoft 365 account, or call us.