Quickly return to a working situation
Something not working? We get you back up and running as fast as possible. Report it in the helpdesk portal or call us, from a number we know.
Typical incidents
Teams Phone isn't working
A user can't sign in
A mailbox isn't receiving email
Microsoft Teams won't start
A department can't print
How to report an issue
Via the helpdesk portal
Sign in with your Microsoft account and choose New ticket. You'll then see the status of your ticket.
Chat with Isa, 24/7
Isa, our AI assistant, creates your ticket right away via the chat at the bottom right. Also at night and at weekends.
By phone
Call from a number we know: +31 (0)85 808 88 18 (NL) · +32 (0)2 828 28 00 (BE). Your contacts need to be registered with us.
Outside office hours
Our colleagues are available on weekdays from 09:00 to 17:30. Tickets that come in outside those hours are picked up on the next working day.
How it works
Register
We record your report in our ticketing system.
Prioritise
We assess impact and urgency: how many people can't work?
Resolve or escalate
We fix it, or bring in Microsoft or another supplier and follow up.
Confirm
We check with you that everything works again.
Close
We close the ticket and record what happened. If it recurs, it becomes a problem.
What you can expect from us
Response per your plan
Basic: within 16 working hours. Pro: within 8 working hours. On average we respond within 3 hours.
Status in the portal
You follow every step in the helpdesk portal and can reply there directly.
Available on weekdays
From 09:00 to 17:30 via +31 (0)85 808 88 18 (NL) or +32 (0)2 828 28 00 (BE), in Dutch and English.
Frequently asked questions
An incident is something broken or not working. A service request is a regular request, such as a new user.
Report it in the portal. We pick it up from 09:00 on the next working day.
Then we escalate to Microsoft and keep you informed. You don't have to arrange anything.
Ready to report it?
Sign in to the helpdesk portal with your Microsoft 365 account, or call us.