Microsoft Solutions Partner
Quickly return to a working situation
When a disruption interferes with daily operations, we ensure quick registration, prioritization, and resolution.
What does Incident Management entail?
Incident Management focuses on restoring service following a disruption. The goal is not to immediately determine the cause but to assist the user as quickly as possible. Typical incidents include, for example:
Teams Telephony is not working
User cannot log in
Mailbox not receiving email
Microsoft Teams won't start
Department cannot print
Incident Management
What does this deliver?
✅ Minimal disruption of processes
✅ Fast response times
✅ Clear communication
✅ Insight into recurring issues
Our approach
Our approach
01.
Step 1 — Register
We are recording the incident
02.
Step 2 — Prioritizing
Together, we create a plan.
03.
Step 3 — Resolve or escalate
We are going live with the solution.
04.
Step 4 — Confirm with user
05.
Step 5 — Conclude and document
01.
Step 1 — Register
We are recording the incident
02.
Step 2 — Prioritizing
Together, we create a plan.
03.
Step 3 — Resolve or escalate
We are going live with the solution.
04.
Step 4 — Confirm with user
05.