A standard request or user inquiry.
A standard request that isn't an incident, such as a new user or a password reset. Submit it via the helpdesk portal.
Example requests
Add a new user
Reset a password
Assign a phone number
Request a report
Change a call group
How it works
Submit
You submit the request via the portal, with the details we need.
Check
We check that the request comes from a contact we know.
Carry out
We carry out the request in your Microsoft 365 environment.
Confirm
You're notified when it's done, and see it in the portal.
What you can expect from us
Response per your plan
Basic: within 16 working hours. Pro: within 8 working hours. On average we respond within 3 hours.
Status in the portal
You follow every step in the helpdesk portal and can reply there directly.
Available on weekdays
From 09:00 to 17:30 via +31 (0)85 808 88 18 (NL) or +32 (0)2 828 28 00 (BE), in Dutch and English.
Frequently asked questions
Contacts we know. That way nobody can request changes without permission.
A service request. A change is about changes that affect several people or processes, such as a new call menu.
Ready to report it?
Sign in to the helpdesk portal with your Microsoft 365 account, or call us.