Identifying structural causes.
Does the same issue keep coming back? Then we look beyond the symptom. We find the cause, so it really stops.
Example problems
Calls that keep dropping
Recurring sign-in issues
Ongoing performance issues
Frequent user reports
Repeated error messages
How it works
Report
You report the recurring problem, or we spot it ourselves in the incidents.
Find the cause
We analyse the incidents and look for the underlying cause.
Workaround
Where needed, we first provide a workaround so you can keep working.
Permanent fix
We propose a permanent fix. Often that becomes a change.
Evaluate
We check that the problem is really gone.
What you can expect from us
Response per your plan
Basic: within 16 working hours. Pro: within 8 working hours. On average we respond within 3 hours.
Status in the portal
You follow every step in the helpdesk portal and can reply there directly.
Available on weekdays
From 09:00 to 17:30 via +31 (0)85 808 88 18 (NL) or +32 (0)2 828 28 00 (BE), in Dutch and English.
Frequently asked questions
When the same issue comes back several times, or affects many users. Once is an incident.
For an acute issue, yes: we help you first. We tackle the problem behind it afterwards.
Ready to report it?
Sign in to the helpdesk portal with your Microsoft 365 account, or call us.