One point of contact for service, support, and improvement
Whether it's a question, issue, change, or optimization: with 365 Assistance, you have a single point of contact for support of your Microsoft 365 environment. This way, you always know where to go, what the status is, and what the next steps are.
More than a helpdesk
365 Assistance combines support, management, and continuous improvement into one central service organization.
Central Coordination
One point of contact for questions, disruptions, changes, and vendor coordination. You no longer need to determine where a report belongs; we ensure the proper follow-up. The agreement positions the Service Desk as the central point of contact for support.
Service & Support
From incidents and user inquiries to configuration changes and management tasks. Every ticket is recorded, assessed, and followed up according to a clear procedure. The service model distinguishes, among others, between incidents, service requests, and changes.
Insight & Improvement
Through the helpdesk portal, you gain insight into reports and status information, while we work together on structural improvements of processes, accessibility, and Microsoft 365. The portal provides insights into tickets, knowledge base, status, and roadmap; additionally, the agreement describes continual improvement as part of the service.
Support doesn't have to be complicated
Many organizations struggle with fragmented support, unclear responsibilities, and notifications that no one knows exactly who is handling.
Where should I go?
Administrators do not know which vendor, department, or contact person they should contact.
What is the status?
A notification has been created, but no one knows the progress or when a solution is expected.
Who is responsible?
Microsoft, telephony, internet, contact center, or internal IT. Various parties point at each other.
Why does this keep happening?
Issues are resolved, but the underlying cause remains.
Why does this take so much time?
Colleagues are constantly interrupted with questions that could be better handled centrally.
How do we gain more control?
There is a need for overview, clear agreements, and structural improvement of the services.
One central entry point for every notification
Whether it's a question, issue, change, or improvement suggestion: with 365 Assistance, you always know where to turn. We register every request, determine the appropriate next steps, and ensure clear follow-up. This aligns with the service model where requests are classified and followed up through a single central Service Desk.
Step 1 - Submit your question or challenge
Via the helpdesk portal, email, or phone, you can easily contact our Service Desk.
Step 2 — We determine the right route together
Not every notification is the same. Therefore, we assess the impact, urgency, and nature of the notification together before proceeding further.
Step 3 — Clear follow-up
You know who is working on it, what the status is, and what the next steps are. This way, we avoid loose ends and confusion.
Step 4 - From notification to result
Depending on the type of notification, we perform the necessary actions, coordinate with the involved specialists, or facilitate follow-up with a supplier.
Step 5 - From Result to Optimization
We identify opportunities for improvement so that support is organized not only reactively but also proactively.
Step 1 - Submit your question or challenge
Via the helpdesk portal, email, or phone, you can easily contact our Service Desk.
Step 2 — We determine the right route together
Not every notification is the same. Therefore, we assess the impact, urgency, and nature of the notification together before proceeding further.
Step 3 — Clear follow-up
You know who is working on it, what the status is, and what the next steps are. This way, we avoid loose ends and confusion.
Step 4 - From notification to result
Depending on the type of notification, we perform the necessary actions, coordinate with the involved specialists, or facilitate follow-up with a supplier.
Step 5 - From Result to Optimization
We identify opportunities for improvement so that support is organized not only reactively but also proactively.
Frequently Asked Questions about 365 Assistance
65 Assistance is the central service organization of 365 Angels for questions, disruptions, changes, and improvements regarding the delivered services.
Notifications can be registered through the helpdesk portal, by email, or by phone. Our Service Desk will then ensure the appropriate follow-up.
You can submit incidents, service requests, changes, recurring issues, and improvement proposals. Each submission is evaluated and addressed through the appropriate channel.
Yes. When a disruption is caused by a supplier, 365 Angels logs and monitors the report and escalates it to the relevant supplier where possible.
Yes. Through the Helpdesk Portal, you have insight into open tickets, progress, and communication regarding your tickets.
When a disruption occurs repeatedly, it can be addressed as a Problem. In doing so, we investigate the underlying cause and consider possible improvement measures.
Certainly. In addition to disruptions and inquiries, we also support organizations with changes, optimizations, and improvement proposals.
Access to the Service Desk is available via a subscription, see the pricing. The actual service can then be billed through a credit system, postpaid agreements, or other agreed-upon models.
Always have insight into your notifications
With the 365 Assistance Helpdesk Portal, you have one central location for tickets, communication, knowledge articles, and status information. Track tickets, consult the Knowledge Base, always stay informed.